This is despite uploading documents and letters. Based on your current wait time you can now lodge a complaint with Centrelink. Kirsten Brook, who graduated from Shoalhaven Anglican School in 2012, is in the same boat as hundreds of other students waiting for Youth Allowance. It is tough going with Centrelink sometimes Christine and we are sorry to hear your about your financial situation. “I went into Centrelink the other day and waited for an hour to be told that essentially my application hasn’t been touched by anyone at Centrelink,” Miss Brook said. In late January I got notified that I needed more documents so I took everything back with me to be told that I had to go back onto the computer and submit these documents … which to my knowledge were done in November so of course then my application was delayed to the 29th January and not earlier when I submitted everything. Required fields are marked *. You must claim the Pension Bonus with your Age Pension. Thankfully a staff member at the Motor Registry told me to register my car and not wait for the pension, maybe she knew more than I did at that time. Kirsten Brook, who graduated from Shoalhaven Anglican School in 2012, is in the same boat as hundreds of other students waiting for Youth Allowance.  She said she submitted her claim in early February, only to be told in early May that her “application hasn’t been touched”.  “I went into Centrelink the other day and waited for an hour to be told that essentially my application hasn’t been touched by anyone at Centrelink,” Miss Brook said.  “They apologised and wrote a note on it saying ‘to process as soon as possible’, but that’s probably not going to accomplish anything. Privacy Policy I then had to supply a Death Certificate to prove she was no longer living. So I have to ask why the Government elects to keep me waiting for my entitlements along with the rest of ageing Australians when we have contributed in good faith to our future . The whole system needs to be not only reviewed but made user friendly and applications acted upon sooner. Some complex claims can take longer and we understand this can be frustrating.” Mr Jongen said as of April 30, Austudy claims were being processed in an average of 14 days, while Youth Allowance claims were taking an average of 20 days.  “This is an improvement compared to the previous financial year,” he said.  “Students can be assured that all claims will be processed and payments will be backdated to the date the student lodged their completed claim. This will create a Centrelink online account and you can start your claim. Hi Rosemary I lodged my claim for Aged Pension on 7th February 2018. I completed all my online application at Charlestown Centrelink on 20th November 2018 and the following week took all my documentation in to be lodged and photocopied or scanned. Are we expected to put our lives on hold until they get theircact together. He is 67, worked past retirement age thinking he was doing the right thing! So i created one of those and attached a centrelink account to it, i log on and it tells me "your youth allowance application is being processed, estimated completion date 18/10/2016". Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app. If we approve your claim, you’ll need to report your income and manage your requirements to keep getting it. You can do this online in your myGov account. After you submit your claim online, you’ll get a receipt telling you: You can track the progress of your claim online. Approximate date of completion 28th March. You don’t need to give us an Employment Separation Certificate or a letter from your employer. He lodged his claim, with all the required paperwork on the 3rd of August 2018, nearly 4 months later he still hasn’t had any news. We are working hard to complete your claim as soon as possible. I had a total of 6 contentions (5 increases and IU). I understand I'll be backpaid, but my finances are probably going to be running very low by that date. We are seeing a slight improvement on processing times of Age Pension Claims. My story is the same as all the above applied for the pension 17/04/2018 its now 5mths with no success and little communication from Centrelink apart from those SMS of which I have had many saying that my application is still in the process of being assessed. It took me the best part of the morning to get the Centerlink application working, who designed the ap should be ..na I wont say it. I was given an estimated completion date of 28 March 2018. by Allyson Bailie | Jun 12, 2018 | Centrelink Age Pension | 53 comments. Or, you can both claim on the same paper claim form. Mr Jongen said as of April 30, Austudy claims were being processed in an average of 14 days, while Youth Allowance claims were taking an average of 20 days. The claim form will soon be required to be filled out completely, with all supporting documents attached before Centrelink can start processing the claim. Now as to the Australian Age Pension claim, we received a further documentation request in July with a 21 day to provide or the claim would be rejected. I am living off my last pay ,which has now gone and withdrawn some super ,which is not much . This includes rules about where you live, and you and your partner’s income. I have a three-week block of unpaid teaching work coming up that I have to take time off work to prepare for it and complete it. University of Wollongong students waiting for their Youth Allowance or Austudy claims to be approved are worried about how they will afford their next meal. I was told that there is nothing i can do until the application is complete so i will have to wait indefinitely before i even find out if i am eligible or not? I have gone to my local member but still no pension. It looks like from your comments 16 to 20 weeks is a realistic claim process time and thanks to websites such as this everyone is getting closer to the truth of this government created situation. ... with an estimated completion date by the end of 2022. However, with the new policy, the claim cannot proceed without all complete documents upfront. If I didn't save up last year, I would have had nothing now.”. Regards A letter in regards to a income stream with AMP . Maddy Telford, who is studying a Bachelor of Business, said she applied for Youth Allowance at the end of February and was given an estimated completion date of March 27. We provide the required helping hand in lodging your application and then dealing with Centrelink to get your approval. Am I able to have those amounts refunded or something? We ensure our customers are well prepared, lodging all the required documentation to get a quicker approval. For a small fee we should be able to fix this up so you don’t have to go back to work. To do your business with us, create a myGov account and link to Centrelink. Kayleen, Your email address will not be published. I then received a letter saying they wanted my official cancellation form (evidence) for my ABN number which I duly sent. November marks my 67th birthday, so like many others, I delayed my retirement age past the 65 years eligibility date. Each screen has information to help you complete the claim. At no stage have I been informed of a waiting period being told they could not tell me when it would be processed. mubd. I checked my online account and it told me that the payments will come through tomorrow,” she said.  Miss Telford is almost four hours from family in Wagga Wagga, where she completed high school.  Trent Clarke is studying at the University of Wollongong College and is in a similar situation, telling Fairfax Media the “$3 in my bank doesn’t cut it”.  He lodged his claim on February 26 and has been struggling to make ends meet, working minimal hours at Dominos when he can.  “The money side is a little harsh as I can’t work all my normal shifts when I’m at uni,” Mr Clarke said.  “I only get one to two shifts a week now if I’m lucky; this week I’m not getting anything at all which is $0 to me. Like so many others I applied in April 2018 knowing I would be retiring at the end of June . You can track the progress of your claim online. Been in 'prep for decision' going on a month and a half. If some people are getting claims processed in 7 weeks why are others waiting 7 months or longer? Some students said they were relying on their parents to survive and pay rent. Hi everyone, Could anyone with recent … “They apologised and wrote a note on it saying ‘to process as soon as possible’, but that’s probably not going to accomplish anything. the rest of the message was don,t contact we will contact you !! Do they wish me to die so they can save the Government some money. It’s all so outrageous. “The department has a range of initiatives under way to reduce call wait times and we are already seeing the benefits of this work,” he said. I have had to have money transferred from my parents to pay for all of my rent, which they can hardly afford to spare,” Miss Telford said. Not good enough ! Miss Telford is almost four hours from family in Wagga Wagga, where she completed high school. The government sets the age pension eligibility age. All documentation was provided. I went back to Centrelink this week and the gentleman just laughed at me when I said it had been 3 months, telling me it will take longer than that. Following queries from Fairfax Media, Miss Gadaleta was contacted and told she needed to complete more paperwork – something they could have told her 12 weeks earlier. This is why we developed our service to give Australians the helping hand that is needed to get access to their Age Pension entitlements. “I don’t know how I’m going to support myself during this because I’ve already spent my savings over the past couple of months.”.

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